Welcome to Montelier • Private client service

Private client service

How may we assist?

Order assistance, delivery questions, product guidance, and aftercare—everything you need in one place.

Quick answers

Where can I see my order status?

Open Orders & account above to review orders associated with your customer account. For guest orders, include your order number in the support form.

Can I ask about delivery or returns?

Yes. Choose Delivery or Returns in the request form and include your order number so the support team can assist you faster.

How do I contact Montelier directly?

Complete the secure request form below. Your message is submitted through Shopify without opening Outlook or another email application.

Personal assistance

Tell us what you need and send the request directly from this page.

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